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UK supermarket chain Asda has increased its weekly home shopping slots by 300,000 in the last fortnight, according to CEO Roger Burnley.

In his latest email to customers, Burnley said the grocer had been “working around the clock” to expand online delivery operations, and the recent addition of slots has taken Asda’s capacity to 700,000 a week.

However, he added that demand for delivery is still “very high and we recognise that not everyone will be able to get a slot”.

The UK supermarkets have been ramping up their eCommerce operations and home delivery functions in response to a huge spike in demand as the Covid-19 coronavirus took hold across the nation. Grocers are among the limited number of retail businesses allowed to stay open, with much of the UK in lockdown to stop the spread of the virus.

Sainsbury’s said it will have around 600,000 weekly slots available by the end of this week – an increase of circa 230,000 in 14 days – while Tesco is now offering 780,000, which is 120,000 more than a fortnight ago. That means between the three largest grocers in the UK alone there are now over two million weekly delivery and click & collect slots available for consumers – in addition to capacity increases by the rest of the sector.

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“We want to ensure that the 700,000 deliveries we make every week are going to those who are most in need and who shouldn’t be leaving their house,” Burnley explained.

“That’s why I would ask that where possible, if you are able to go to one of our shops, to please do so. Whilst we are all being urged to stay at home as much as possible, the government guidelines do not restrict you from travelling to a supermarket to buy what you – or others - need.”

The government has identified over one million people in England who have conditions that make them extremely vulnerable to Covid-19 and who have been advised to self-isolate at home for 12 weeks to protect themselves.

That data has now been shared with the UK supermarkets, which are working together to ensure those who are most vulnerable receive the best access to home delivery slots.

Each supermarket is approaching this task in its own way, with Asda saying on Saturday that it will provide people on this list with a free Asda Priority Pass, which gives them access to new home delivery slots, the option to book a recurring delivery slot for peace of mind, and free delivery.

“We have begun reaching out to these customers to let them know what to do next,” Asda said.

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The government has now released its list of clinically vulnerable people who qualify for support during the coronavirus crisis. Supermarket bosses will have received this list and will be in the process of contacting their vulnerable customers to offer them priority booking for online shopping services. If you're a vulnerable person or live with someone who is, you may be looking for advice on what to do next regards grocery shopping. We've rounded up information from five major supermarkets to help…

Sainsbury's

The latest information on Sainsbury's blog says: 'We are giving our customers who are vulnerable priority access to our online home delivery service. So far we’ve been able to identify and prioritise hundreds of thousands of vulnerable people across the UK.

'The government have identified and shared with us the customers who they consider the most vulnerable, and we’re in the process of contacting these customers to offer them priority access to home delivery slots. We are waiting for the databases for Scotland, Wales and Northern Ireland and will contact vulnerable customers in those areas as soon as we are able.'

Sainsbury's has a number to call if you haven't received a vulnerable person letter

How do I book a Sainsbury's home delivery slot for a vulnerable person?

You need to follow instructions from the text message or letter you received to register as vulnerable on the government's website. If you didn't get contacted, you can register at gov.uk, and then contact your GP to request a letter. If you haven't been contacted by Sainsbury's already, then you should be soon.

There is a Sainsbury's phone number to call for the Careline should you need it. Understandably, Sainsbury's is currently experiencing high levels of demand for the service, but the number to call is 0800 328 1700 and is available Monday to Sunday 8am-11pm.

Tesco

Tesco's CEO Dave Lewis said: 'On Thursday, we were given an initial list of 110,000 clinically and socially isolated people by the Government. From these, we were able to match 75,000 existing customers and we’ve already contacted them to let them know we’re making home delivery slots immediately available to them. As we receive more data from Government, we’ll make even more slots available.'

Tesco has contacted its vulnerable customers

How do I book a Tesco delivery slot for a vulnerable person?

To book a slot, you need to go to tesco.com/groceries and log in. Vulnerable customers can book a priority slot with an eight-hour window for delivery.

If you don't currently have an account with Tesco but have received a letter from the NHS because you're classified as clinically vulnerable, you can create an account on their website or call Tesco on 0800 917 7359. The store can then check if you are on the government's list.

Ocado

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A representative for Ocado told HELLO!: 'We have received the government’s vulnerable shield list and have cross-referenced it with our customer database to help support those in need. We have already identified our customers on the vulnerable list and reached out to offer them delivery slots with ocado.com. We will continue to do our part as the government updates its shield list.'

You can reach Ocado on the 'Contact Us' section of their website

How do I book an Ocado delivery slot for a vulnerable person?

Follow the instructions you have received from Ocado's correspondence with you. If you haven't heard from the online supermarket, visit gov.uk to register onto the government’s list. Ocado also suggests getting in touch with them using their 'Contact Us' online form.

Asda

The Asda website says: 'We have been working closely with the DEFRA (Department for Environment, Food and Rural Affairs) and some of our fellow supermarkets for the last couple of weeks to understand how to ensure essentials reach those with no support network.

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'The data we’ve received from the UK Government has allowed us to email our customers to offer first access to delivery slots, ensuring they get what they need while they stay safe at home. We’re also working on similar programmes for customers in Scotland, Wales and Northern Ireland.'

Asda priorities their most vulnerable customers

How do I book an Asda delivery slot for a vulnerable person?

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A representative for Asda told HELLO!: 'People who’ve been identified on the government’s vulnerable person list will have received either an email or a letter and all the information they need is in there.'

In terms of booking a slot, Asda's website says: 'During this busy time we'll only show slots for the next 7 days to allow us to prioritise our most vulnerable customers.'

Morrisons

How do I book a Morrisons delivery slot for a vulnerable person?

Like other supermarkets, Morrison's vulnerable customers will have received communication from them about priority online booking. The store is adding a fast track queue system so its vulnerable customers can be prioritised.

Morrisons is launching a telephone ordering service

The chain has introduced other measures to help vulnerable customers too. On March 23, the store launched a new range of food boxes containing grocery and household essentials for home delivery. There are five variations of food box, with prices ranging from £30 to £45.

Morrisons is also launching a customer call centre for orders to be taken over the phone so that people who do not shop online can still order food. In the meantime, their online shopping customer number is 0345 322 0000.