William Hill Problem Gambling
If you or someone you know has a gambling problem and wants help, call 1-800-9-WITH-IT (1-800-994-8448). William Hill is committed to supporting Responsible Gaming. Underage gambling is an offense. William Hill CEO Ulrik Bengtsson has welcomed the gambling review launched in the UK, saying the operator looks forward to engaging with the UK Government. Problem gambling is a complex issue that requires a multi-faceted response to ensure sufficient support exists for customers who need it and harm prevention measures improve. In July, we were one of five major companies to commit to increase our funding for research, education and treatment from 0.1% of UK gross gaming yield (GGY) to 1% over.
| Objective | Measures | 2019 | 2018 | Comments |
| Encourage safer gambling in all customers | % of Online UK customers using deposit limits | 32% | 18% | Increasing Online customer adoption of deposit limits is a core objective and has significantly increased in 2019 |
| Protect the vulnerable | Number of safer gambling interactions (UK) | Retail Online | Retail Online | We use both automated and personal interventions with at-risk customers. Cross-operator self-exclusion schemes are embedded in shops and online |
| Number of self-exclusions (UK) | Retail Online | Retail Online | In 2019, William Hill acquired Mr Green, which contributed to an increase in Online number and the closure of 713 shops in the third quarter contributed to the fall in Retail. | |
| Strengthen support | Funding for research, education and treatment (RET) | £1.29m | £1.35m | We invested 0.1% of UK GGY in RET in 2019. Funding was reduced by the fall in Retail GGY. This will increase to 0.25% in 2020 and to 1.0% by 2023. |
| Employer colleagues | Believe William Hill is a responsible business | 80% | 75% | The proportion of colleagues who 'agree' or 'strongly agree' with this question in the annual colleague survey increased again in 2019. |
If you think you may have a problem with gambling and wish to stop or limit yourself, there are a number of options that you can follow. You can find our customer service telephone numbers for online, telephone and shop customer via this link.
Timeouts
To help customers stay in control, we encourage them to take breaks from gambling. You can do this through the time out option, which lets you freeze your account for between one day and 6 weeks. Time Outs are available to customers with online accounts through the My Info tab, followed by Responsible Gambling.
Account restrictions
Account restrictions are available to Online account holders. It enables you to restrict access to certain products within www.williamhill.com, i.e. Casino, Poker, Vegas, Games, Bingo, Live Casino, and Skill games (not available on Sports, Virtual Betting or Lottery). Contact our Customer Services team on 0800 085 6296 for more details.
Self-exclusion
For customers who are experiencing harm from their gambling, self-exclusion is an option to help them take back control. You can request to be refused service and prevented from gambling for a period of between 6 months to 5 years.
William Hill Problem Gambling Problem
To make these self-exclusions most effective, we are committed to both the online and shop multi operator self-exclusion initiatives. This means that if you choose to self-exclude, to get away from gambling for a minimum of six months, you will ban yourself from all the major UK providers – not just one.
To self-exclude from shops, call the self-exclusion helpline on 0800 294 2060 or visit https://self-exclusion.co.uk/
To self-exclude online, visit https://www.gamstop.co.uk/
To self-exclude specifically from William Hill, shop customers can contact our Retail self-exclusion telephone line on 0800 169 3352. Alternatively, you can self-exclude in shop – just speak to a member of staff and they will help you complete a tablet-based form.
Problem Gambling Nevada
William Hill Gambling
Online and Telephone customers can contact Customer Services on 0800 085 6296.